Favorite phone call of the week

I love it when I get a phone call that makes me smile.  Too be honest, most of the phone calls I answer are delightful...aside from those random crazies that call and complain.  I've found that pouring empathy and putting myself in their shoes really does work.  {Shout out to the Terrific Phone Skills Seminar!!!}

Sooo yesterday afternoon my phone rings...

Me:  "Engineering.  This is Angie."

Caller:  "Angie, right?"

Me:  "Yes.  This is Angie."

Caller:  "May I please speak with your boss."

Me:  "I believe he is in the office. May I tell him who is calling..."

Caller:  "It's Mr. Rogers."

Me, immediately the theme music to Mr. Rogers' Neighborhood starts flitting through my pretty little head:  "Please hold, Mr. Rogers."

After 20 seconds...

Me:  "Thank you, Mr. Rogers.  I believe he's here.  I will put you through to him."

I GOT TO TALK TO MR. ROGERS!!!!!!  Ok, ok.  I know THE Mr. Rogers is in heaven now...but I seriously wanted to ask the guy on the phone, "Mr. Rogers, how are things in your neighborhood?"