Put the cursor here...and delete the following...

Me:  “I am going to need you to fix the lien waiver.  It cannot say a dollar amount.  It must say ‘Paid in full for sanitary sewer work.’”

Lady on the phone:  “Ok.  Let me send you what I have.”

Me:  *opens email*  L

She calls back and asks, “So was it ok?”

Me:  “No.  There is a dollar amount listed.”

Lady:  “Where?”

Me:  “Second paragraph.”

She then proceeds to promise me that she will fix it.

We repeat the above scenario twice.  TWICE.

4^th phone call…

Lady:  “Angie, tell me what I can do to fix this?”

I did mention this is the 4^th phone call?

Me:  “Do you see the second paragraph where it says, ‘thirteen-thousand-blah-blah-blah?”

Lady:  “Yes.”

Me:  “Put your cursor before the ‘t’ in thirteen and delete the ‘t-h-i-r-t-e-e-n…” I listed every character – alphabetic and numeric.  It was the 4^th phone call.  *Shakes head*